Refund Policy

Rewind.ai is operated by Tactical Boar Inc., the seller of all token packs. Payments are processed by our payment processor; refunds and billing questions all go to one address, support@rewind.ai.

Token packs

One-time token packs can be refunded within 14 days of purchase if the pack is unused. A pack is unused if no tokens have been spent from your purchased balance since the purchase (the free daily allowance does not count); once any have been spent, it is partially used and not refundable.

How to request a refund

Email us at support@rewind.aiwith the email address used for the purchase and your order number. Your order number is in the receipt email for the payment (if you can't find it, give the date and amount of the charge). We reply to every refund request within 3 business days. Approved refunds are returned to the original payment method; how soon they appear depends on your bank or card issuer.

Chargebacks

If a charge looks wrong, please email support@rewind.ai before disputing it with your bank or card issuer: we can usually resolve it faster than a chargeback.